What is your return period?
Returns are $5 USD (shipping fee). Our return period lasts 30 days from date of shipment. If the 30-day period has elapsed, unfortunately we can't offer you a refund or exchange. Our return/exchange portal can be found at the bottom of our website. To be eligible for a return, your item must be unused and in the same condition you received it. We offer free exchanges. Valid within 30 days of purchase.
US & Canada Returns/Exchanges
Our return period lasts 30 days from date of shipment. If the 30-day period has elapsed, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. All returns are $5 USD and exchanges are free (Canadian and US customers only).
At this time, we do not offer return shipping labels for international orders (outside of the US & Canada). However, we can assist with a return for refund using your own label. Please email us at email@example.com and our support team will provide a return address. Note: We do not offer exchanges for international orders. All original shipping costs are non-refundable.
Tracking number issues
Please allow up to 72 hours for tracking to appear after shipment. If you are still having issuing after 72 hours, feel free to email us at firstname.lastname@example.org or fill out the contact form above.
What are the care instructions for our products?
Care instructions can be found on the label directly attached to each product and on the product's page: https://www.twinbirch.com/collections
How do I make sustainable clothing last longer?
There are a few simple steps you can take to care for your sustainable clothing and extend its lifespan:
Follow the care instructions: Make sure to read and follow the care instructions on the clothing label. This will help ensure that the garments are washed and cared for in a way that will keep them looking their best for longer.
Wash your clothes less frequently: If your clothes aren't visibly dirty or smelly, consider wearing them a few times before washing them. Washing clothes less frequently can help extend their lifespan and reduce your environmental impact.
Wash your clothes in cold water: Washing clothes in cold water can help them last longer and save energy.
Hang your clothes to dry: Instead of using a dryer, try hanging your clothes to dry. This can help reduce wear and tear on the garments and save energy.
Where is Twin Birch available to purchase?
Right now Twin Birch clothing is only available to purchase in the US and Canada. We plan to expand availability to other countries in 2023/2024.
Thank you for your patience!
What size should I order?
Our clothing fits "true to size".
We recommend looking at our size chart which can be found directly on the product page.
What payment methods are accepted?
We accept all major credit cards. We do not accept personal checks, prepaid debit cards, or money orders.
Sales tax depends on where you live and the items you purchase. All tax estimates will be shown during checkout.
My account details
Your account dashboard shows all your info including name on account, purchase history and order status as well as the email and physical address associated with your account.
To reset your password, visit the login page and click the "Forgot your Password?" link. To change your email address assoctaeid with your account, please reach out to us at email@example.com and we'll be happy to help you.
Unsubscribe from mailing list
To unsubscribe from our mailing list click the "unsubscribe" button directly at the bottom of any marketing email you receive from us.