Our Roots

Our Co-Founders, Whit and Sawyer Merritt, are twin brothers from New England, who grew up in a lively family with two sets of twin boys. Outside, they learned to appreciate nature, exploring the woods, lakes, ponds and mountains around them, and experiencing wildlife in its natural habitat.

The Merritt twins share many core values, such as respect for healthy living, the environment and preservation of our planet. Upon learning of the harmful environmental effects of conventional clothing and textile production practices, they embarked on a mission to develop a sustainably-sourced clothing brand to offer an alternative and promote urgently needed change in the fashion industry.

They complement each other well. Sawyer’s strengths lie in information systems, implementing innovation in technology, content creation, and social media/marketing. Whit loves clothing design, texture and color and manages our supply chain with an eye for innovative environmentally sound sourcing of fiber and textile.

Our clothing is manufactured here in the United States — local production naturally reduces our carbon footprint and facilitates transparency. Twin Birch is dedicated to educating consumers on the carbon emissions and environmental degradation directly resulting from conventional clothing manufacturing practices and will continuously work to improve design and production of innovative, stylish, comfortable and sustainable alternatives. We describe our product as conscious comfort.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@twinbirchapparel.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@twinbirchapparel.com and send your item to: Twin Birch, 776 Main St, PO Box 541615, Waltham MA 02454, United States.

Shipping

To return your product using USPS, you should mail your product to: Twin Birch LLC, PO Box 541615-1615, Waltham MA 02454, United States.

To return your product, and you use UPS or FexEx, you should mail your product to: Twin Birch LLC, 776 Main St, PO Box 541615, Waltham, MA 02454-1615, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Materials & Manufacturing

What we are doing to make a smaller environmental impact while at the same time increase value for our customers.